Moderating Disputes Between Employees

 Here’s a quick coaching tip for creating a harmonious work environment:

When dealing with disputes between employees or direct reports, remember the difference between personality and behavior.  We can’t change our own personalities (or the personalities of others — as much as we might like to), but anyone can change his/her behavior with a dedicated effort and a set of tools.  Fortunately, many disputes are the result of behavior — not personality; but in the heat of the moment, people sometimes get the two confused, and find themselves railing against each other’s personalities to no good end.

As a boss, you can help resolve disputes between employees by keeping the two distinct in your own mind.  Focus your efforts on identifying the maleable aspects of the dispute (behaviors) rather than those that are steady and unchanging (personalities).  When you work with your people to resolve a dispute, think of your role as:

  1. To make them aware of their behaviors, and the impact of their behaviors
  2. To establish demand for a dedicated effort to change unworkable behaviors
  3. To provide tools and opportunities to help them be successful in their effort

Another key is to reframe the problems they have with each other as developmental opportunities for themselves.  What are their individual strengths, and how can they use those strengths to help resolve their differences and create a respectful relationship?  What do they need to learn that would help them manage this situation (and others in the future) more effectively?

Disputes between people are inevitable, but you can minimize their impact on morale, and turn them into opportunities for learning and development, if you can remember to distinguish between personality and behavior.

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Celebrating Small Victories

It doesn’t have to be all or nothing.  There is a benefit to doing exactly what you can — and doing something (instead of nothing) is a victory of conscious choice over the automatic machinery of the mind.

It’s easy to get caught up in that dualistic mentality, and to invalidate small opportunities, or incremental gains, because they don’t seem big enough or significant enough — but I believe it’s the willingness to embrace and appreciate small victories that keeps us moving forward in relation to our goals.

  1. Where are you “holding out”, instead of doing what you can, right now?
  2. What would become available to you if you were moving forward (even incrementally) in that area?
  3. Looking back on the week, what small victories can you acknowledge and celebrate?
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Candor, Criticism, Teamwork – Harvard Business Review

The desire to avoid conflict is understandable, but it’s one of the most debilitating factors in organizational life. Lack of candor contributes to longer cycle times, slow decision making, and unnecessarily iterative discussions. A too-polite veneer often signals an overly politicized workplace: Colleagues who are afraid to speak honestly to people’s faces do it behind their backs. This behavior exacts a price.

via Candor, Criticism, Teamwork – Harvard Business Review.

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Small Businesses Still Lost in Social Media | News & Opinion | PCMag.com

While many businesses have developed a strategy for using social media, many more are still fumbling in the dark. How can business owners join, update, and respond to users on Twitter, Facebook, Foursquare, Yelp, CitySearch, blogs, and other socially-driven sites while still managing their day-to-day operations? The task seems daunting before you’ve even started.

via Small Businesses Still Lost in Social Media | News & Opinion | PCMag.com.

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How’s Your Vision?

Vision TestWhen I first start working with a new client, one of the things I listen for is whether or not the client has a powerful, clear, and compelling vision for the future. There are many reasons why having this kind of vision is important, but what I focus on first is whether I can hear that the client’s vision is informing their thinking and decision making.Often, when a client is explaining the challenges they’re facing, and telling me what they wish to accomplish, I can hear that the most significant motivating factor is their fear, rather than their vision for the future fear of never making it, fear of taking risks, fear of losing control, fear of not knowing what to do, or fear of making a mistake.While fear is sometimes what motivates clients to enlist my services, it only goes so far as a motivational influence, and in my experience it is not sufficient to bring about the kind of changes that most of my clients say they really want. Vision, however, is another story.Vision can bring about real, deep, observable benefits and sustainable change. In his book “The Fifth Discipline” author Peter Senge writes, “There are two fundamental sources of energy that can motivate organizations: fear and aspiration. The power of fear underlies negative visions. The power of aspiration drives positive visions. Fear can produce extraordinary changes in short periods, but aspiration endures as a continuing source of learning and growth”

The power of a clear and compelling vision to act as an organizational compass, or a guiding force, is often underestimated in business. Many businesses go through a strategic planning process of some sort, some of them shelling out big bucks for consulting in this area, only to end up with a vision that sits in the background and doesn’t really live and breathe as part of the fabric of the organization itself.

When this happens, it can be sign that the vision lacks personal relevance — the kind of relevance that comes from a vision that’s connected to all of the different personal aspirations of the people who make up an organization. This is one of the key characteristics of a great vision — it is “shared”? by all who serve it because it emerges from personal aspiration — from personal vision. Senge explains, “Shared vision involves the skills of unearthing shared ‘pictures of the future’ that foster genuine commitment and enrollment rather than compliance”.

His point is that what makes a great (shared) vision a potent and compelling influence on the culture of an organization is when that vision captures what it is that people long for and genuinely desire to work toward. “A shared vision, especially one that is intrinsic, uplifts people’s aspirations. Work becomes part of pursuing a larger purpose embodied in the organization’s products or services.” (2006, p.193). When an organization is holding a shared vision, that vision is palpable, and its influence on thinking and decision making is clearly evident. Strategy is dictated by what course of action best serves the fulfillment of the vision.

References
Senge, Peter M. (2006). The fifth discipline: the art and practice of the learning organization. New York, NY: Doubleday/Currency.

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